Twin Cities Community Hospital will strive to be the premier provider of healthcare services on the Central Coast. As such, we recognize that we must, but also want to provide care that is culturally competent and patient/family-centered to all people. A significant portion of the population we serve identifies as LGBTQ. The care we deliver to all must be provided with respect and dignity in order for patients and families to feel safe and comfortable making our facility their choice hospital provider. We must also provide every Twin Cities Community Hospital employee and medical staff member with a safe and equitable working environment, so that internally we demonstrate and promote the inclusiveness that we desire to reflect externally. Twin Cities Community Hospital is actively improving our ability to provide excellent, patient-centered care to everyone in our community.
Compassionate, Equitable and Inclusive Care for all Patients
At Twin Cities Community Hospital, we are focused on providing a safe and welcoming environment to everyone we serve and to delivering high-quality care to all of our patients. We are especially proud to be a trusted provider to our diverse Central Coast community, a significant portion of which identifies as lesbian, gay, bisexual, transgender or queer/questioning (LGBTQ).
Regardless of race, ethnicity, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other characteristic protected by law, it is our responsibility to provide care that is compassionate and equitable.
Culturally Competent & Patient/Family-Centered Care for the LGBTQ Community
In our ongoing efforts to show support to all we serve, we have developed a vision statement which expresses our commitment to all people, including the LGBTQ community. We are actively participating in the Healthcare Equality Index, which is published by the educational arm of Human Rights Campaign (HRC), the country's largest LGBT civil rights organization. The index is designed to evaluate and promote healthcare facilities’ policies and practices related to the equity and inclusion of LGBTQ patients, visitors and employees. We have also implemented The Joint Commission standard, as well as new statutory requirements prohibiting discrimination.
We will achieve this vision of the future by:
- Providing explicit and focused leadership from our Hospital Administrative Team and the Medical Staff.
- Becoming a public proponent and protector of all Human Rights.
- Training and educating all Twin Cities Community Hospital service providers, with a focus on developing empathy and inclusiveness as a necessary Twin Cities leadership trait.
- Reinforcing policies that foster equitable treatment and inclusiveness.
- Leveraging the expertise and perspective of experts in the local LGBTQ Community in an advisory capacity.
- Holding ourselves accountable through regular internal audits, training and achieving “Leader” designation by successfully completing the Healthcare Equality Index (HEI) survey, which we shall accomplish no later than the end of 2017.
- Including LGBTQ cultural competency in trainings.
LGBTQ Patient Ombudsmen
The Twin Cities LGBTQ Patient Ombudsmen are advocates for patients’ rights. They can assist you with information about LGBTQ healthcare services in Northern San Luis Obispo County and help resolve any healthcare issues you may encounter as a patient at the hospital. If you have any questions or concerns about the healthcare you or your loved one is receiving at Twin Cities Community Hospital, please call the LGBTQ Patient Ombudsmen at (805) 434-4545.